… Many King County services are continually adapting because of the COVID-19 pandemic. Washington, DC 20590. Any person who believes that METRO has discriminated against them based on their disability may file an ADA complaint, directly or through an authorized representative, by completing and submitting METRO’s ADA Complaint Form. While the bus driver acknowledged her action resulting in your fall, we don’t know if she created an Incident Report. Transportation METRO Houston Injects $3 Million To Make Bus Stops More Accessible For Disabled Riders. Due to COVID-19, our Customer Service hours of operation are temporarily 8 a.m. to 5 p.m., daily. See reviews, photos, directions, phone numbers and more for Metro Bus Houston Tx locations in Houston, TX. Welcome to the METRO Houston Facebook page. Comments, Compliments & Complaints Monday - Friday, 8 a.m.-5 p.m. Free interview details posted anonymously by Houston Metro interview candidates. >> Use Metro’s Interactive Estimated Ridership Stats to view Monthly Ridership stats, Line Level trends, and Historical information. METRO will promptly investigate all valid complaints of alleged discrimination based on disability in its programs, services and activities within 60 days of receiving a complete complaint. Find 2 listings related to Metro Bus Houston Tx in Houston on YP.com. Disability complaints alleging discrimination in programs, services or activities may be filed pursuant to the following procedures. Before she became transportation reporter in 2011, Gail hosted weekend programs for Houston Public Media. The bus driver suddenly stopped, causing you to fall and become injured. Lambert is also asking riders to get in touch with METRO if they have concerns about a particular bus stop. Likewise, METRO may close the complaint if a complainant no longer wishes to pursue the complaint, or if the complainant fails to cooperate in the investigation of the complaint. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 METRO's mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. Last year, Metro went back to the drawing board, scrapping its 80-route bus program and launching a major redesign, then adding even more late-night … Search metro.net, The Source, and El Pasajero COVID-19: Metro has adjusted service in response to COVID-19 and face coverings are required on all buses and trains. The ADA Complaint Form may be accessed by clicking the link here: ADA Complaint Form (PDF) The transit agency says it’s reviewed hundreds of stops to … Houston METRO, Houston, Texas. METRO may choose to close the complaint if the requested information is not provided by the complainant within the ten (10) business days. Some of the stops that have already been improved include Fuqua and Fondren as well as Beechnut and Synott. Metro CEO Tom Lambert said they're focusing on stops where riders are having the most difficulties. Revolving door philosophy, they don't care how many people quit as long as they got new people coming in. Their Bus routes cover an area from the Grand Parkway Pr stop to the Baytown Pr stop and from the Conroe Pr stop to the Sh6 Missouri Cty Pr stop. Houston Public Media is supported with your gifts to the Houston Public Media Foundation and is licensed to the University of Houston, , City Council Sets New Rules Aimed At Creating Walkable, Transit-Friendly Streets, METRO CEO Discusses Challenges Of Operating Transit Service During A Pandemic, Thursday’s Houston Matters: City Cancels The State GOP Convention, And Examining Work Practices At Drug Rehab Facilities (July 9, 2020), Friday’s Houston Matters: How The Fight For Racial Equality Intersects With LGBTQ Rights (June 26, 2020), How To Get A COVID-19 Vaccine In The Houston Area — If You Qualify, And If It’s Available, At Least 4 Texans Charged With Storming U.S. Capitol, One-Third Of COVID-19 Deaths In Texas Are Due To Racial Health Disparities, The Challenges of COVID-19 Vaccine Availability, Despite The Pandemic, Transit Service In East Harris County Reaches Major Ridership Goal, New Plan Looks At Ways to Make Cycling Safer In Houston's East End, New Houston 'Vision Zero' Plan Aims To End Traffic Deaths By 2030, New Bike Trail Will Highlight Nature Areas Along Houston's Sims Bayou. And when they arrive a few minutes before the arrival time, they don’t wait until the arrival time, they pull off and leave you. Each agency will update its pages with current information. Federal Transit Administration (FTA) Pathetic bus service from Metro Bus Friday 15/11/2019 the 05h45 bus did not pitch at all. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 METRO's mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. The Metropolitan Transit Authority of Harris County (METRO) will investigate all complaints from individuals alleging discrimination in METRO’s programs, services or activities, under the American with Disabilities Act of 1990 (ADA). In 1978, Houston-area voters created Metro and approved a one-cent sales tax to support its operations. METRO's mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. The most common complaints were that drivers left passengers stranded, left a stop early or arrived late, or did not follow the published route. The ADA Complaint Form may be accessed by clicking the link here: ADA Complaint Form (PDF), Metropolitan Transit Authority of Harris County (METRO) View Metro … Your next step is to contact Houston Metro and file a complaint. 1200 New Jersey Ave., S.E. Management is terrible, they treat drivers bad from day one. Contact us by phone at 713-635-4000 Submit your comments online or call us. That includes walking, driving, cycling, taking the bus, and occasionally flying. Houston streets are about to get a little more crowded as Metro is bringing back an articulated bus fleet. It looks like your browser does not have JavaScript enabled. Phone: 713-739-6851. Human Resources Department That includes things like sidewalk repairs and new curb ramps. However, the appeals court upheld the trial court’s decision to dismiss Metro’s plea and affirmed the trial court’s order. Had to take 05h40 bus to Ontdekkers and walk all the way down to Gordon Road. The METRO has 96 Bus routes in Houston with 8948 Bus stops. Any person who believes that METRO has discriminated against them based on their disability may file an ADA complaint, directly or through an authorized representative, by completing and submitting METRO’s ADA Complaint Form. Bus Operator salaries at Houston Metro can range from $34,385 - $46,766. She's also covered courts in... Get highlights, trending news and behind-the-scenes insights from Houston Public Media delivered to your inbox each week. Office of Civil Rights Due to COVID-19, our Customer Service hours of operation are temporarily 8 a.m. to 5 p.m., daily. 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